Website Privacy Policy

Last Updated: January 3rd, 2025

1. Introduction

Welcome to wisewool.co.nz (the “Site”). We are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand), as well as other relevant data protection and privacy laws for visitors outside New Zealand (including, where applicable, the European Union’s General Data Protection Regulation (“GDPR”) and other international regulations).

This Privacy Statement explains how we collect, use, disclose, and protect personal information obtained through your use of the Site. By accessing or using the Site, you agree to the terms of this Privacy Statement.

2. Who We Are

  • Company Name: ALLWOOL LIMITED (Trading as Wisewool™)

  • Address: 249 Stanley Road, Awapuni, Gisborne 4010, New Zealand

  • Contact Email: admin@wisewool.co.nz

We are a company based in New Zealand that offers products globally.

3. Information We Collect

We may collect personal information about you directly or automatically when you use the Site or communicate with us. This information may include:

  1. Contact Information: Name, email address, phone number, and postal address.

  2. Account Information: Username and password (if you create an account on our Site).

  3. Transactional Information: Payment and billing information (if you purchase products or services).

  4. Technical Information: IP address, device information, browser type, operating system, geolocation data, and browsing history.

  5. Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to improve your experience on our Site and to analyse Site usage. (See Section 6 for more details.)

We will only collect personal information that is necessary for the purpose for which it is collected, and will do so in a fair and lawful manner.

4. How We Use Your Information

We may use your personal information for the following purposes:

  1. To Provide Services: To fulfil orders, process payments, and provide support or assistance you request.

  2. Site Administration: To maintain, protect, and improve the Site and diagnose technical problems.

  3. Customer Support: To respond to your inquiries, feedback, or comments.

  4. Marketing and Communications: To send you promotional materials, newsletters, or updates (you may opt out anytime).

  5. Personalisation: To personalise content, user experience, and advertising (if any).

  6. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

5. Sharing Your Information

We will not sell or rent your personal information. We may share your personal information with:

  1. Service Providers: Third-party vendors who assist with website hosting, payment processing, email distribution, analytics, or other services. These providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality of your information.

  2. Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction.

  3. Legal Requirements: If required by law or court order, or if we believe disclosure is necessary to protect our rights, the rights of others, or to prevent harm.

  4. Local distributors, wholesalers and retailers: If you request or require local assistance (e.g., purchasing a product or service, arranging delivery, or customer support in your region), we may share your personal information with a relevant third-party distributor, wholesaler, or retailer in your location to facilitate the request. These parties are also required to protect your personal information in accordance with applicable privacy laws.

6. Cookies and Similar Technologies

We use “cookies” and similar technologies (e.g., web beacons, pixels) to:

  1. Provide Essential Site Functions: Enable core functionalities like security, shopping cart features, and site login.

  2. Analyse and Improve: Understand user interactions with our Site and improve performance.

  3. Personalize Advertising (if applicable): Track browsing habits to show relevant ads.

You can control cookies through your browser settings, and you can refuse or delete cookies. However, some Site features may not function properly without cookies. For more detailed information, please see our Cookie Policy.

7. International Data Transfers

Because our Site is accessible globally, your personal information may be transferred to, and processed in, countries other than your country of residence. In particular, we may host or process data in New Zealand or other countries that may have different data protection laws. Where required, we will ensure that appropriate data transfer mechanisms (e.g., contractual safeguards) are in place to protect your information.

8. Data Retention

We will retain your personal information only as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws, resolve disputes, and enforce our agreements. Once personal information is no longer needed, we will securely destroy or anonymise it.

9. Security Measures

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, alteration, or destruction. These measures include industry-standard security protections such as encryption, secure servers, and restricted access to personal data. However, no system is completely secure, and we cannot guarantee absolute security of your information.

10. Your Rights

Depending on where you reside, you may have certain rights regarding your personal information. These may include:

  1. Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections of any inaccuracies.

  2. Deletion: You may request the deletion of your personal information where applicable under law.

  3. Objection and Restriction: You may object to the processing of your personal information or request restrictions on how it is processed.

  4. Data Portability (GDPR Residents): Where applicable, you can request that your personal information be provided to you in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at admin@wisewool.co.nz. We will respond to your request within the timeframe required by the applicable law.

11. Children’s Privacy

Our Site is not directed at children under the age of [13/16], and we do not knowingly collect personal information from children without valid parental or guardian consent. If you believe we have inadvertently collected personal information from a child, please contact us immediately.

12. Third-Party Links and Services

The Site may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of these third-party websites before disclosing your personal information to them.

13. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to periodically review this page to stay informed about how we protect your personal information.

14. How to Contact Us

If you have any questions, comments, or concerns about this Privacy Statement or our privacy practices, please contact us at:

  • Email: admin@wisewool.co.nz

  • Address: 249 Stanley Road, Awapuni, Gisborne 4010, New Zealand

We will do our best to address and resolve any issues or concerns you may have.